SHIPPING
Troyer Gourds offers FREE Ground Shipping within the continental USA, with any order that totals $49.00 or more.
We have a small handling fee on orders below $48.99
$.01 - $15.00 = $7.50
$15.01 - $48.99 = $11.50
$49.00 or more FREE!
Is expedited shipping available?
We are sorry, we do no offer expedited shipping.
How soon will my order arrive?
Orders typically are processed within 3 business days. Ground shipping usually takes an additional 3-5 business days. Please note during the months of January-April, extended shipping should be expected.
How can I track my order?
When your order ships from our warehouse, you will receive an email containing your tracking number(s). It may take between 24-48 hours for tracking information to be updated. Multiple packages may deliver over several days.
What if I didn't receive an email with tracking info for my order?
Please check your spam / junk folders or email me for more help.
Can I make changes to my order?
Once your online order is confirmed (you will receive an email, not in your inbox, please check you spam / junk folder), it is immediately transmitted to our fulfillment warehouse. Please call us immediately to make any adjustments to your order.
TroyerGourds is not responsible if an incorrect/incomplete shipping address is provided at checkout.
Customer is responsible for any additional. shipping costs associated with re-routing an order, and customers will be responsible for contacting the carrier. Please review you confirmed order to be sure the address is correct. Please provide both a USPS and FedEx deliverable address.
FedEx 800-463-3339
USPS. 800-275-8777
UPS 800-742-5877
Who is responsible for lost or stolen items?
TroyerGourds is not responsible for lost or stolen items if FedEx, USPS or UPS can confirm delivery at the address provided. If the tracking number confirms your package was delivered and you have not received it, please initiate a lost package claim with the appropriate carrier associated with your package. To avoid delivery problems we highly suggest you sign up for FedEx Ship Manager. It is a free service that will notify you by email, of any packages (from any company that ships using FedEx) with expected delivery date. Missing a package, please check with your neighbors first.
